Helpmate Hotline: (828) 254-0516 | Business Line: (828) 254-2968

About Helpmate

Our Beliefs, Mission & Vision For Our Community

Our Mission

We work with our community to eliminate abuse and fear by providing safety, shelter, and support for victims/survivors of intimate partner domestic violence.

What We Believe

  • We believe that we are all to be valued, and have the right to speak our truths, be heard, be honored, and achieve our full potential. We all have the right to live in safety, without violence or fear.
  • We believe that hope, change, and healing are possible, and that people can transcend painful experiences, grow, and thrive.
  • We embrace the diversity among ourselves and in our community, and believe that valuing people means respecting and understanding their experiences and beliefs. We are committed to maintaining a diverse organization that reflects our community.
  • We recognize that violence is created in and sustained by our society, and that the elimination of violence begins with societal and global change. We believe that it is the obligation of our local and global community to eradicate violence by challenging a culture that values power and control over others.
  • We believe that in order to challenge our society, our organization must reflect the world in which we want to live. To fulfill our mission, we must create collaborations that cultivate our strengths, knowledge, talents, and services.
  • We believe that to serve survivors, we must model a violence-free community that is founded in respect and equality. By providing safety, shelter, counseling, and advocacy, we empower survivors to create a life that is free of violence; by providing education, we empower our community to create a world that is free of violence.


Helpmate began as a task force of the Buncombe County Commission on the Status of Women in 1978. Our mission and goals have been consistent ever since; to support survivors, educate our community about healthy relationships and to create systems that are responsive to survivors’ needs. Helpmate was incorporated in 1981 and staffed by volunteer advocates who established a safe house network. Among our first volunteer advocates was former Representative Wilma Sherrill, who was later instrumental in reforming NC’s domestic violence laws.

Our emergency shelter program started with a small apartment in 1981 and a second apartment a year later. In 1985, we bought a house and replaced with a larger home 5 years later. During this period, Helpmate was instrumental in the formation of additional organizations serving local victims, including the former Interlace transitional housing program and My Sister’s Place in Madison County. Helpmate became established as a statewide leader in the work to address violence against women, and was among the first members of the NC Coalition Against Domestic Violence.

In 2006, Helpmate launched a capital campaign to purchase our current emergency shelter, which houses 225 adult and child victims who are in imminent danger each year. In the years since, we have seen remarkable growth. We helped lead a systemic overhaul in 2013, which helped survivors access Helpmate’s services in record numbers. Helpmate now serves 80% more victims, answers triple the number of hotline calls and forms 5 times as many safety plans as we did in 2012. The most visible evidence of this collaboration is the Buncombe County Family Justice Center, which co-locates advocates, law enforcement, prosecution, child protection, legal aid, childcare and medical services into one safe location. We also now offer several collaborative evidence-based programs, such as the Lethality Assessment Protocol, in which law enforcement connects victims to our hotline immediately from crime scenes. We also offer Safe and Together, a program with Child Protective Services to respond to co-occurring domestic violence and child maltreatment.

We believe in the power of prevention to save lives. Helpmate has worked with Our VOICE, Mountain Child Advocacy Center, Pisgah Legal Services, and a community-based task force to implement the Pathways to Prevention Plan. The Plan is the first of its type in NC, using CDC-endorsed strategies to prevent domestic violence, sexual assault and child maltreatment. We aim to teach residents of Buncombe County how to form healthy relationships, resolve conflicts without violence, and respect boundaries so that we end the cycle of domestic violence.

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