Helpmate Hotline: (828) 254-0516 | Business Line: (828) 254-2968

Safety • Shelter • Support

Domestic Violence Services in Buncombe County, NC

Is your partner violent, threatening, critical or controlling? Helpmate provides free emergency shelter, counseling, and support for you and your children. We will help you explore your options.


Helpmate, the domestic violence advocacy and crisis response organization for Buncombe County (NC), is coordinating all efforts with federal, state, and local governmental guidelines to promote survivor safety as we respond to concerns about COVID 19. While we have a long track record of providing safety, shelter, and support for people in difficult situations, we face added challenges and an unprecedented situation right now.  Helpmate will not knowingly add a health risk to any survivor, staff member, shelter resident, or volunteer. We understand that when we ask people to stay home, we must also realize that not every home is a safe one.

Toward that end, Helpmate has instituted a variety of strategies to make sure our essential services are available to those in the community facing heightened concerns of domestic abuse at this stressful time.

  • Community Coordination: We are working closely with local public health and other county officials to monitor and react quickly to this rapidly changing environment.
  • Social Distancing: All staff who can work remotely have been equipped to do so to minimize exposure.
  • Intensified Sanitation Efforts:  Extensive cleansing protocols have been implemented in all our locations, including the Family Justice Center, the Buncombe County Courthouse, and the Helpmate secure shelter.

Because of a flexible staff and extensive pre-planning, we are currently able to keep all essential program areas fully operational. However, we are transitioning as many services as possible to phone-based communication. We ask all people who need support to please CALL FIRST before appearing at one of Helpmate’s service locations. While we are able to accommodate walk-in requests right now, our capacity is reduced and our availability may change due to advice from health officials. Helpmate’s Hotline remains available 24-hours every day for those in need of help with domestic violence issues:  828-254-0516.

Update May 1, 2020–Helpmate has opened an auxiliary shelter and encourages survivors and service providers to contact our 24-Hour Hotline in order to learn more about this alternative shelter space.  Since many survivors are isolated at home with abusive partners, Helpmate wants to be sure that anyone in danger has a place to go in order to find safety and security.

Our Service Locations

Family Justice Center

Helpmate is a proud onsite partner at the Buncombe County Family Justice Center (FJC), located at 35 Woodfin St in Asheville.

Court Advocacy

Helpmate’s trained Court Advocates and volunteers assist victims in both civil and criminal court systems and have an office located on the second floor of the courthouse.

Emergency Shelter

Helpmate offers a crisis shelter for survivors who are actively fleeing intimate partner violence relationships. 

Creating a World that is Free of Violence

We believe that to serve our clients, we must model a violence-free community that is founded in respect and equality. By providing safety, shelter, counseling, and advocacy, we empower each client to create a life that is free of violence; by providing education, we empower our community to create a world that is free of violence.

Thank you to our Lifesaving Business Partners

Thank you to our Premier Business Partner

Thank You to our Leadership Business Partners

Thank You to our Grantors

Emergency Solutions Grant Program
Emergency Food and Shelter Program
US Dept. of Justice, Office of Violence Against Women
Rotary Breakfast Club of Asheville
Rotary Club of Asheville
Melvin R. Lane Fund of CFWNC

Ready To Support The Cause?